1. We want you to be happy with your purchase and will allow returns if it is sent back to us within 30 days of receipt.
2. All returns have to be sent to us in its original condition, undamaged and unopened packaging. Please take reasonable care to ensure that any item is returned to us safely and not damaged in transit. Mama Online Store will not be liable for any loss or damage that may be incurred in the process of shipping the item back to us.
3. Our 30 day return policy does not apply to items in clearance section, pre-ordered goods, custom-made goods and food items. Clothings may be returned or exchanged provided that they have only been tried on and not worn or washed and are in ‘as new’ condition with all tags intact. Please note, “as-new” refers to both the product and its packaging and we regret that items not in ‘as-new’ condition will be returned at the sender's expense.
4. Mama Online Store reserves the right not to accept any used items/ items with damaged packaging returned to us. In the event a return cannot be accepted, the sender will bear all costs in having the item sent back to the sender's address.
5. All accepted returns will be refunded in the form of an in-store credit which you can use to offset a future purchase with us.
6. All returns are not entitled to our Free Shipping policy. If your return involves an item originally sent out under our Free Shipping policy, Mama Online Store will deduct a shipping fee ($6/-) from the value of the item returned when issuing an in-store credit.
7. In the event of any returns due to a defective item received, Mama Online Store will reimburse you for the delivery fees involved in the return.
8. Please allow up to 7 days for a credit on a return to be processed and issued to you after the item is received at our Retail Outlet.
9. Please email us at firstname.lastname@example.org when sending an item back to us via registered post/courier (recommended). You may walk in to our Ang Mo Kio Retail Outlet instead. We will not be responsible for any loss, damage or delays if you choose to send any returns back to us via normal mail.